How can we help?
Email us about purchases, licenses and paid products. Open a GitHub issue for free, open-source ones. We aim to reply within 2 business days.
What to include in your email
- The email you used at checkout, or your order ID
- The product name and license type
- Your Expo SDK version and the platform (iOS, Android or web)
- What you expected, what happened, and the steps to reproduce it
- Any error message or log output, as text rather than a screenshot
What support covers
- Downloading your purchase and finding your license
- Installing and running a template or component
- Bugs in our code, and how its features work
- Billing errors and license questions
What it doesn't cover
- Custom development or new features for your app
- Bugs in your own modifications to the code
- General React Native or Expo questions unrelated to the product
- Problems caused by third-party services or unsupported environments
Common questions
Where do I download my purchase?+
Sign in and open Dashboard → Downloads. Every product you own is listed there, along with the latest version.
Where can I find my license?+
Sign in and open Dashboard → Licenses. It shows each license you own and its type, personal or commercial.
I paid but my purchase isn't in my dashboard. What now?+
Your license is issued as soon as the payment is confirmed, which usually takes a few seconds. If it still isn't there after a few minutes, email support@developermill.com with your order ID or checkout email and we'll sort it out.
Can I get a refund?+
No. Our products are digital and delivered instantly, so all purchases are final. If a product doesn't work as described, we'll help you fix it. If you were charged twice, or charged without getting access, email support@developermill.com and we'll correct it. See the Refund & Cancellation policy for details.
Which license do I need?+
A personal license covers one personal or non-commercial project. Anything that earns money or is built for a client needs a commercial license. Free products are MIT licensed. The License page has a full comparison.
Do templates get updated for new Expo SDK versions?+
Yes. Paid products include future updates, such as upgrades for new Expo SDK versions, for as long as we maintain them. Download the latest version from your dashboard.
Can you build a custom feature for my app?+
Support covers questions about our products, not custom development. You're free to extend the source code yourself; that's what it's for.
More detail in the License, Refund & Cancellation and Terms of Service pages.